Customer experience

Learn how to collect, visualize, and share insights with your team to boost your customer's experience.

How to create an empathy map
We’ll walk you through how to create a useful empathy map to meaningfully capitalize on that hard-won user empathy.
Topics:
- Customer experience
Using Lucidspark in the early stages of Design Thinking
In this post we’ll explain how to apply Design Thinking within your own team using Lucidspark.
Topics:
- Customer experience
- Strategic planning
A quick and dirty guide to stakeholder mapping
Check out our helpful guide for stakeholder mapping to chart your course from start to finish.
Topics:
- Customer experience
How to create user personas (and why you need them)
This article will help you create your own user personas so you can design better solutions for your users.
Topics:
- Customer experience
How to create low-fidelity wireframes with Lucidspark
Use the following tips to kickstart your next brainstorm session and build quality low-fi wireframes with Lucidspark today.
Topics:
- Customer experience
Best practices for Design Thinking: Empathy
In this article, you’ll learn practical tips for building and applying empathy in Design Thinking.
Topics:
- Customer experience
How to use Lucidspark for user story mapping
Read on to learn how you can use Lucidspark to quickly and easily develop a story map with the help of your entire team.
Topics:
- Customer experience
How to conduct a user interview for UX
Let’s do a deep dive into why UX user interviews matter, how to find the right users to interview, and how to conduct the interviews correctly.
Topics:
- Customer experience
7 best practices when designing for accessibility
In this article, we’ll dive into why it is important to design for accessibility and go over best practices for accessible design.
Topics:
- Customer experience
Choosing the right business model
Let’s dig into what a business model is and why it is important to choose the right one for your organization.
Topics:
- Customer experience
- Strategic planning
User testing 101
Let’s dig into what user testing is and why it’s important to understand which ideas your end users are interested in and how well your designs meet those users’ needs.
Topics:
- Customer experience
How to conduct effective UX focus groups
Find out how to gather direct feedback from users, during a UX focus group, as they test your prototype to determine to improve your product or feature.
Topics:
- Customer experience